Core Return Policy

⚙️ Core Return Center

Jacksonville, Florida

Getting your core deposit back is simple. Follow these steps to ensure a fast inspection and a full refund.

🕒 The 30-Day Rule

To qualify for a full refund, your core must be returned within 30 days of your purchase or delivery date. Late returns may be subject to fees or rejection.

🛠️ Condition Requirements

For a successful return, your core must be:

  • Complete: All original components and accessories included.

  • Rebuildable: No cracked housings, welded parts, or excessive damage.

  • Cleaned: Please drain fluids and wipe down the exterior.

⚠️ Note: Cores that are damaged, altered, or missing parts may result in a reduced refund or denial.

📦 4 Simple Steps to Your Refund

Step Action Details
1 Initiate Contact our team to start your return.
2 Label We’ll email you a Prepaid Shipping Label.
3 Pack Securely box the core. Include a copy of your invoice inside.
4 Ship Attach the label and drop it off at the designated carrier.

💳 Refund Timeline

Once your core arrives at our Jacksonville facility:

  1. Inspection: We verify the condition (usually within 2–3 days).

  2. Approval: We notify you once the core is cleared for refund.

  3. Payment: Your credit is issued to your original payment method within 7–10 business days.

📌 Pro-Tips for a Smooth Return

  • Keep Your Tracking: Always save your shipping receipt until the refund hits your account.

  • Use Our Label: We are not responsible for packages shipped without our provided prepaid label.

  • Pack it Tight: Ensure the core doesn't "bounce" in the box to avoid transit damage.

See full Terms Below.




Parts All Diesel
Core Return Policy
Jacksonville, Florida



At Parts All Diesel, we are committed to providing quality products and excellent customer service. To ensure smooth processing of core returns, please review our Core Return Policy carefully. This policy outlines the conditions, procedures, and our rights regarding core returns.


1. Eligibility for Core Returns


- Core returns are accepted only for products that are eligible for core exchange or core refund as specified at the time of purchase.
- The core item must be returned in accordance with the conditions outlined in this policy and within the specified return window.
- Cores must be returned in rebuildable, reusable, and undamaged condition unless otherwise specified.


2. Core Return Time Frame


- Core items must be returned within **30 days** from the date of purchase or delivery.
- Late returns may not be accepted, or may be subject to additional charges.


3. Core Condition Requirements


- Cores must be returned clean, complete, and in rebuildable condition.
- All original parts, components, or accessories must be included.
- Cores that are damaged, altered, or missing parts may be rejected or subject to a reduced refund.


4. Core Packaging and Shipping


- Parts All Diesel will provide a prepaid shipping label for the return of cores.
- Customers are responsible for securely packaging the core to prevent damage during transit.
- Affix the provided shipping label to the package.
- We recommend using the label and shipping method specified in the provided label to ensure proper tracking and delivery.


5. Core Return Process


- Contact our customer service team at Parts All Diesel to initiate the core return process.
- Upon approval, we will send you a prepaid shipping label via email or other agreed method.
- Attach the label to your package and drop it off at the designated shipping carrier.
- Include a copy of the original receipt or invoice inside the package.


6. Core Refunds and Credits


- Refunds or credits for cores will be issued after inspection and approval of the returned core.
- The refund amount will be based on the condition of the core and the terms specified at purchase.
- Refunds will be processed via the original payment method within **7-10 business days** after approval.


7. Exclusions and Limitations


- Cores that are damaged, missing parts, or in non-rebuildable condition may be rejected or subject to a deduction.
- Cores not returned within the specified time frame may forfeit the refund or credit.
- We reserve the right to refuse returns that do not meet the above conditions.


8. Our Rights and Responsibilities


- We reserve the right to inspect cores and determine their condition and eligibility.
- We reserve the right to modify or update this policy at any time without notice.
- We are not responsible for lost or damaged packages during return shipping.


9. Final Notes


- Cores must be shipped using the prepaid shipping label provided by Parts All Diesel.
- Please retain proof of shipment until your refund or credit has been processed.


Legal Disclaimer


This Core Return Policy is provided for informational purposes only and does not constitute a legally binding agreement. Parts All Diesel reserves the right to interpret, modify, or revoke this policy at any time without prior notice. We make no guarantees regarding the acceptance of cores or refunds, and shall not be held liable for any damages, losses, or expenses incurred as a result of the use or enforcement of this policy. Customers agree that all disputes arising from this policy shall be governed by applicable laws and jurisdiction of Jacksonville Florida.